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Our monthly payments are designed to make budgeting simple and transparent. Below, we explain exactly how they work so there are no surprises.

Monthly Payment FAQs

Once you’ve booked your lessons, visit My Water Babies our online portal for bills, receipts and everything related to your account.

What do Water Babies lessons cost?

Because every Water Babies franchise is independently run, lesson prices vary based on your nearest pool, the day of the week and your class time. Our prices range from $32.99-$38.99 plus HST per lesson.

To find the exact price for your area, enter your postal code and your child’s date of birth into our Class Finder at the top of the page. You’ll be able to select your pool, view timetables and submit an inquiry. We aim to get back to you within 1 business day with more information for your chosen pool.

How do I cancel?

You’ll just need to give us a call or email to let us know if you want to stop your lessons, this will be in line with your notice period (one full calendar month’s notice).

For example if you cancel on the 29th of September, your final lesson will be the last scheduled lesson in October. If you cancel on October 10th, your final lesson will be the last scheduled lesson in November.

Do I have to sign up for monthly payments?

All Water Babies customers pay for their swimming lessons by monthly payment. This allows for manageable and flexible payments. We don’t offer non-monthly payment options.

We offer payment via credit card or directly by bank account (PAD).

What are the benefits of Monthly Payments?

We want to make paying for our lessons simple and easy for our swimmers! Rather than paying for three months at a time, we offer pre-authorised debit (and credit card) payments that allow lesson fees to be spread evenly across the months. It also saves you the time and thought of having to remember to manually make payments!

Who should I contact if I wish to discuss my payment?

Please contact your local Water Babies office. Contact details can be found on our website or on the bottom of any emails you’ve received from us.

What happens if my card expires before the payment due date?

It is your responsibility to update your card details to ensure payments are being taken from a valid card. You can update your card details in your ‘My Water Babies’ online account.

How can I use my Water Babies gift card to pay for my classes?

If you have a gift card, please let your local office know and they’ll deduct the voucher amount from your first few lessons for you. You’ll be swimming through the number of lessons the gift card covers before your monthly payments begin once the card runs out. Please note all gift cards purchased on the online store are only for products.

Can I change the card my monthly payment is taken from?

Yes, you can easily do this using your ‘My Water Babies’ account by logging in at My Water Babies.

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